Frequently Asked Questions

What days are you open?

We are open Monday to Friday 6.45am – 4.00pm. On public holidays we may have reduced opening hours or be closed. Check our google listing, social media or our website for any notices.

Where are you located?

We are located at Shed A, 43-49 Wheelers Lane Dubbo, NSW, 2830.

How do I know if you stock a product or brand? Can I search this on your website?

If you wish to know if we stock a product or brand before coming into the store, you can call us on 02 6885 3312. Checking stock availability on our website is not yet available, however this is a feature we hope to develop in the future.

What payment methods do you accept?

Please ring Dubbo PlasterBoard – 02 6885 3312  for payments options available in store. We accept: cash, business cheque, Eftpos, Visa, Mastercard, AMEX and direct deposit.

Do you do trade accounts for customers?

Yes, for our trade customers, you can apply to have a trade account by completing our application form. Call us today to have our trade account application emailed to you or call in to the store and collect one.

How do I return a product?

To return a product to us for exchange or refund, the following conditions must be met:

  • Return must be made in-store within 14 calendar days from the date of your invoice.
  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You will need to supply a receipt or proof of purchase.
  • The item must not be a special order.

If these conditions aren’t met, we reserve the right to refuse a refund. If your return is approved, we will process your refund to you based on your original method of payment. If you have any questions about these Returns process, please contact us.

What is HBT?

Hardware & Building Traders (HBT) is a buying group for independent timber, hardware, garden and building supplies retailers.

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